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Terms and conditions
General information
LuluMarthine Design
CVR: 38926276
Sundby Birkevej 12, 4800 Nykøbing F, Denmark
Denmark
Info@lulumarthine.com
Payment options
Thank you card
Credit cards - Danish and foreign
Paypal
Paypal fees may apply for foreign payments
If you pay via PayPal, you are not protected by the dispute policy. Read more about the terms and conditions on the PayPal website.
The amount is reserved on your card when the order is placed and is only deducted when the item is shipped. A larger amount can never be deducted than what you have authorized at the time of purchase.
Freight
Shipments to Denmark and abroad are sent with DAO/Bring, GLS or Postnord - according to the customer's choice when ordering.
LuluMarthin shipping costs are based on the weight of the item.
Shipping is done as soon as possible - usually within 2 days
In most cases, it is possible to choose both home delivery and delivery to a parcel shop. Please note that shipments with Postnord Quickbrev, there is no track and trace.
International parcels start from 65 kr. and upwards. The price varies depending on the country of delivery.
See more shipping rates at: https://coolrunner.dk/priser/
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop at LuluMarthine.
The cooling-off period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to info@lulumarthine.com or use the standard withdrawal form, which you can find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the goods without notifying us.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not be refunded the shipping costs if you regret any part of your purchase.
Returns
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the return of the package yourself and you are liable if any damage occurs during transportation.
There is no right of withdrawal for the delivery of goods that are made to your specifications or have a distinct personal touch
The condition of the item when you return it
If the item has lost value because you have used it in a way other than what was necessary to determine the nature, characteristics and functioning of the item, you can only get back part of the purchase price. The amount you can get back depends on the commercial value of the item and in some cases this may mean that you can only get back the shipping costs.
We recommend that you return the product in its original packaging.
If the original packaging is missing, this could possibly lead to an impairment of the item.
Refund of the purchase amount
If you regret your purchase, you will be refunded the amount you have spent with us.
If the item is impaired, we will deduct the amount you are liable for.
If you exercise your right of withdrawal, we will refund all payments received from you, however not shipping costs
or additional costs as a result.
We will refund the money with the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the goods, unless you send us proof of return.
The item is shipped to:
LuluMarthine Design
c/o Louise Marthine Jensen
Sundby Birkevej 12
4800 Nykøbing F.
I prefer to receive packages sent directly to the address.
Right of complaint
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply.
This means that you have a 24-month warranty.
If your complaint is justified, this means that you can either get the product repaired, exchanged, a refund or a price reduction, depending on the specific situation.
You must complain within a ”reasonable time” after you have discovered the fault. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Remember to get a receipt for shipment so that we can refund your shipping costs.
The item is shipped to:
LuluMarthine Design
c/o Louise Marthine Jensen
Sundby Birkevej 12
4800 Nykøbing F.
I prefer to receive packages sent directly to the address.
When returning the item, please include a detailed description of the issue.
Privacy policy
We need the following information when you shop with us:
Name, address, phone number and email address.
We register and disclose the personal data that is necessary in order to deliver the product to you.
The personal data is registered with LuluMarthine Design and stored for five years, after which the data is deleted.
We also cooperate with a number of other companies that store and process data. These companies only process data on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide adequate protection for your data.
The data controller at www.lulumarthine.com is Louise Marthine Jensen.
You have the right to know what data we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. For example, if your data is no longer necessary in relation to the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at info@lulumarthine.com
Reservations
Please note that it may be difficult to reproduce colors 100% correctly on the images. Furthermore, we cannot guarantee that the website will be error-free and operational at all times, although we will do our best to ensure that it functions optimally.
Access to justice
If you as a consumer want to complain about your purchase, please contact Louise Marthine Jensen, info@lulumarthine.com
If we do not succeed in finding a solution, you can file a complaint with the relevant boards in the area, if the conditions for this are met.
If you live in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr
The terms and conditions were last updated on 09-11-2023
Standard withdrawal form
(This form is only completed and returned if the right of withdrawal is invoked)